{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across the United Kingdom on orders of £75 or more; a flat £25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping & Delivery Last updated 25 September 2026. Standard delivery is free on orders of £75 or more after discounts. Below £75, delivery costs £25. Express Delivery is available for £25 even if your order qualifies for free standard delivery. The published estimate of 5 to 7 days applies to both; no faster express time is promised. DELIVERY & SHIPPING INFORMATION We are glad to bring our customers exceptional value and service. OUR CURRENT DELIVERY TIMES Delivery time varies by location. United Kingdom 5-7 days * (This doesn’t include our 24-48 hour order handling & processing time) TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. If you have any other questions, please contact us and we will do our best to assist. Digital downloads Digital products are delivered through your order confirmation after payment. No delivery fee applies to a basket containing only digital downloads. If your file is missing, damaged or cannot be opened, contact us with your order reference. Your applicable statutory rights remain unchanged.",
    "url": "https://assistedlife.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Contact us within 15 days of purchase for a change-of-mind return. Original packaging and proof of purchase are required. You pay tracked return shipping for change-of-mind returns. Contact us promptly about damaged, incorrect or missing goods. Contact us promptly to cancel before dispatch. Your applicable statutory rights are unaffected.",
    "content": "Refunds & Returns Last updated 25 September 2026. Refunds & Returns Policy Thank you for shopping with us. If something is not right with your purchase, we are here to help. Damaged, faulty or incorrect goods If your product arrives damaged, faulty or is not what you ordered, contact us promptly at theteam@customersupport.care with your order number and photographs showing the issue. We will arrange a replacement or a refund, and we cover the return arrangements in these cases. Refunds are processed within 24 to 48 hours of the completed checks. Change of mind You can request a change-of-mind return within 15 days of purchase. Products must be unused, in their original packaging, and accompanied by proof of purchase. For change-of-mind returns you are responsible for sending the product back using a tracked shipping service. Please contact us before sending anything back, quoting your order number, and we will confirm the correct return instructions for the item. Please note that many of our products are oversized items with high shipping costs, so we ask that you read the product details carefully before ordering. Your UK statutory rights Nothing in this policy limits your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; if they are not, you may be entitled to a repair, replacement or refund. For most online purchases, the Consumer Contracts Regulations 2013 also give you 14 days from the day you receive your goods to cancel for any reason and a further 14 days to return them. Where our own policy is more generous in a particular respect, our policy applies; otherwise your statutory rights take precedence. Cancellations If your order has been paid and you need to change or cancel it, contact us within 12 hours where possible, as most orders are packed within 24 hours of ordering. Once the packing and shipping process has started, an order can no longer be cancelled and the returns policy above applies instead. Customer support Customer support is available 7 days a week at theteam@customersupport.care . We do our very best to respond to support emails within 24 hours. Digital downloads Digital products are delivered through your order confirmation after payment. No delivery fee applies to a basket containing only digital downloads. If your file is missing, damaged or cannot be opened, contact us with your order reference. Your applicable statutory rights remain unchanged. Start a return Email theteam@customersupport.care with your order number before sending an item back.",
    "url": "https://assistedlife.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Assisted Living UK collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 25 September 2026. Who we are Assisted Living UK is a division of Caruso Consulting Co Ltd. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Caruso Consulting Co Ltd, contactable at theteam@customersupport.care . What personal data we collect When you place an order we collect your name, email address, delivery address, phone number and the products you ordered. When you contact us we collect the details you provide so we can respond. When you browse the site we collect technical data such as your IP address and browser type, and, with your consent, analytics data about how the site is used. Why we collect it and our lawful bases We use your data to fulfil your order and deliver your products (performance of a contract), to provide customer support and handle returns (performance of a contract and legitimate interests), to keep order and transaction records (legal obligation), and to measure and improve the site (your consent, where analytics cookies are used). Payment data Card payments are processed by our payment providers (Stripe and PayPal). We never see or store your full card number. The providers' own privacy policies apply to their processing. Cookies and analytics We use local storage to keep your cart and your cookie preference. Optional analytics (Google Analytics) runs only after you accept analytics cookies, in line with the Privacy and Electronic Communications Regulations (PECR). See our Cookie Policy for details. Who we share data with We share order and delivery details with the carriers and fulfilment partners who deliver your order, and with service providers who operate this website and our email systems. We do not sell your personal data. How long we keep it Order records are kept for as long as tax and accounting law requires. Support correspondence is kept while it is needed to handle your enquiry. Your rights You have the right to access your personal data, to have it corrected or erased, to restrict or object to processing, and to data portability. To exercise any of these rights, contact theteam@customersupport.care . You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.",
    "url": "https://assistedlife.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Assisted Living UK.",
    "content": "Terms & Conditions Last updated 25 September 2026. About these terms These terms govern your use of this website and your purchases from Assisted Living UK, a division of Caruso Consulting Co Ltd. By accessing, browsing or ordering from this site you agree to these terms. Please read them before ordering. Orders and contract When you place an order you make an offer to buy the products at the prices shown. A contract is formed when we accept your order by dispatching the products or confirming acceptance by email. Prices are shown in pounds sterling and include VAT. We may decline or cancel an order, for example where a product is unavailable or a price was displayed in error, and will refund any payment taken. Product information We work to keep product descriptions, measurements and images accurate. Check each product's dimensions, instructions and suitability for your circumstances before use, and contact us if a detail is unclear. Delivery Delivery is within the United Kingdom. The published estimate is 5 to 7 days, plus 24 to 48 hours for order handling and processing. See our Shipping & Delivery page for current charges, including the free standard delivery threshold and the express option. Returns and cancellations Our Refunds & Returns policy sets out the 15 day change-of-mind window, the process for damaged or incorrect goods, and cancellation before dispatch. Your statutory rights, including those under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, are not affected by anything in these terms. Acceptable use You must not upload or transmit through this site any material that is unlawful, defamatory, obscene, discriminatory or infringes any third party's rights, nor any harmful code. We may suspend access where these terms are breached. Accounts If we issue you an account or password, keep it confidential. You are responsible for activity under your credentials. Liability Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under UK law, including the Consumer Rights Act 2015. Subject to that, and to the extent permitted by law, our aggregate liability in connection with a purchase is limited to the amounts stated in our Limited Liability & Indemnity page. Changes We may update this site and these terms from time to time. The terms in force when you order apply to that order. Governing law These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that consumers in Scotland or Northern Ireland may also rely on their local courts and mandatory local law. Contact Questions about these terms: theteam@customersupport.care .",
    "url": "https://assistedlife.uk/terms-and-conditions/"
  }
}