Refunds & Returns

Last updated 25 September 2026.

Refunds & Returns Policy

Thank you for shopping with us. If something is not right with your purchase, we are here to help.

Damaged, faulty or incorrect goods

If your product arrives damaged, faulty or is not what you ordered, contact us promptly at theteam@customersupport.care with your order number and photographs showing the issue. We will arrange a replacement or a refund, and we cover the return arrangements in these cases. Refunds are processed within 24 to 48 hours of the completed checks.

Change of mind

You can request a change-of-mind return within 15 days of purchase. Products must be unused, in their original packaging, and accompanied by proof of purchase. For change-of-mind returns you are responsible for sending the product back using a tracked shipping service. Please contact us before sending anything back, quoting your order number, and we will confirm the correct return instructions for the item.

Please note that many of our products are oversized items with high shipping costs, so we ask that you read the product details carefully before ordering.

Your UK statutory rights

Nothing in this policy limits your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; if they are not, you may be entitled to a repair, replacement or refund. For most online purchases, the Consumer Contracts Regulations 2013 also give you 14 days from the day you receive your goods to cancel for any reason and a further 14 days to return them. Where our own policy is more generous in a particular respect, our policy applies; otherwise your statutory rights take precedence.

Cancellations

If your order has been paid and you need to change or cancel it, contact us within 12 hours where possible, as most orders are packed within 24 hours of ordering. Once the packing and shipping process has started, an order can no longer be cancelled and the returns policy above applies instead.

Customer support

Customer support is available 7 days a week at theteam@customersupport.care. We do our very best to respond to support emails within 24 hours.

Digital downloads

Digital products are delivered through your order confirmation after payment. No delivery fee applies to a basket containing only digital downloads. If your file is missing, damaged or cannot be opened, contact us with your order reference. Your applicable statutory rights remain unchanged.